Free shipping on orders of US$100 or more.

In-stock items: processed and shipped within 1–3 business days. Custom-made items: G/NPT threads and non-standard specifications require 2–6 weeks of factory production before shipping, depending on the product.

Standard international delivery typically takes 7–13 business days after dispatch, depending on customs clearance and the local delivery network. Processing or production time is additional. Next-day and overnight delivery are not available.

Most products ship from our manufacturing centers in Asia, then transfer to a local carrier after customs clearance.

Read our shipping policy

Please check the full model number, dimensions, thread type, stroke and voltage where applicable before ordering. If you are unsure, email us at mindman@mindmans.com with the model number and required specifications.

Custom-made products, including G/NPT thread specifications and custom-built parts, are non-returnable and non-refundable under our refund policy.

Read the refund policy before ordering

Track your order on our order-tracking page using the tracking number from your shipping confirmation email.

Provide a complete physical delivery address and reachable contact details. P.O. boxes and virtual mail-forwarding addresses are not accepted.

If delivery fails, contact the local carrier and email us at mindman@mindmans.com with your order and tracking numbers. For failures caused by an incorrect/incomplete address or an unreachable recipient, return to the local warehouse typically takes 7–30 business days. Redelivery requires an additional shipping fee; cancellation after failed delivery is subject to deductions for original shipping and carrier return fees.

Delivery issue policy

Eligible returns are accepted within 7 days of delivery. Items must be unused, uninstalled and in their original factory packaging. Email us at mindman@mindmans.com for a Return Authorization (RA) number before returning anything.

Ordered the wrong model or changed your mind? You pay return shipping, original shipping is non-refundable, and a 50% restocking fee is deducted from the actual price paid for the returned product.

Defective, damaged or incorrect item? We provide a replacement and cover return shipping; no restocking fee applies. Custom-made items are excluded from standard returns. These terms are subject to applicable law and do not limit your statutory rights.

Read the full refund policy